About Coast Capital and ECSI Coast Capital’s mission is to provide basic financial help to its 593,000 members in British Columbia. It’s the largest credit union in Canada by membership, with more than 52 branches. Coast Capital’s contact cen- tre typically employs 165 licensed advisors who specialize in different financial areas, such as banking, insurance, investments and lending. ECSI is the largest provider in the U.S. of loan servicing and tax docu- ment services for the higher education industry. With over 45 years of experience and a 99.9% client retention rate, ECSI employs 100–140 agents, who assist student borrowers with questions, ranging from ac- count management issues to loan payment questions. The Challenge As essential financial services businesses, when the COVID-19

Join for free to read