CXone Enables Expivia to Compete Head-to-Head With Large BPOs
CXone Enables Expivia to Compete Head-to-Head With Large BPOs
2 Pageswww.NICEinContact.com About Expivia Interaction Marketing Group Expivia Interaction Marketing Group is a U.S.-based business process outsourcer (BPO) that serves a wide variety of clients, including healthcare organizations, financial services companies and professional associations. Expivia’s goal is to build strong, long-term client relationships while promoting its customers’ brands. Expivia is an omnichannel contact center, supporting interactions via phone, email and chat. The company’s 500+ agents are located at its Erie, Pennsylvania, headquarters and handle up to 30,000 contacts daily. The Challenge When Tom Laird, CEO of Expivia, started the company in 2012, he knew ex- actly what he wanted in a contact center platform. “We weren’t switching from another system,” Tom recal
