Expivia Digital pioneered a world-first integration between NICE CXone and Discord, enabling agents to collaborate with Azure-based listening bots to efficiently moderate multiple discussion channels across various servers. NICE CXone’s flexible platform empowered Expivia Digital to effectively manage community engagement for gaming, Web3, and NFT clients, optimizing communication and support. This innovative solution enhanced Expivia Digital’s ability to deliver high-quality outsourced customer service tailored to emerging technology sectors, despite operating with a small beta team of eight agents.

Join for free to read