Expivia CXone Enables Expivia to Compete Head-to-Head With Large BPOs
Expivia CXone Enables Expivia to Compete Head-to-Head With Large BPOs
2 PagesCase Study ON THE NICE SOLUTION ABOUT EXPIVIA INTERACTION MARKETING GROUP Expivia Interaction Marketing Group is a U.S.-based business process outsourcer (BPO) that serves a wide variety of clients, including healthcare organizations, financial services companies and professional associations. Expivia’s goal is to build strong, long-term client relationships while promoting its customers’ brands. Expivia is an omnichannel contact center, supporting interactions via phone, email and chat. The company’s 500+ agents are located at its Erie, Pennsylvania, headquarters and handle up to 30,000 contacts daily. CUSTOMER PROFILE Expivia is a U.S.-based business process outsourcer. WEBSITE https:/ /www.expiviausa.com NICE CXONE SOLUTIONS y CXone Omnichannel Routing y Email y Chat y CX
