Customer Success in Benefits Management Business Challenges & Solutions With regional offices in large metro areas such as New York, Las Vegas and Chicago as well as other cities around the U.S., UNITE HERE HEALTH previously managed invoices manually, requiring labor and resources which were needed elsewhere. Excluding Las Vegas, regional offices were required to collect documents and send them to the office in Las Vegas or headquarters in Illinois for entry, proper coding, review and approval for payment. At the end of each year, boxes full of invoices had to be packed and shipped offsite for storage before new folders had to be created for the upcoming year. In order to shorten cycle times, increase visibility and boost overall productivity, Mr. Schmidt embarked on a “lean initiat

Join for free to read