Case Study

Customer Success Case Study: A Survey of 5 Companies

Customer Success Case Study: A Survey of 5 Companies

Pages 10 Pages

Customer Success is often presented as a single, unified discipline. But, in practice, Customer Success methods and organizations vary in important ways across companies. Over the course of six weeks in 2015, I interviewed five Customer Success leaders and surveyed the details of their organizations. The primary goal of this case study is to provide behind-the-scenes insight into Customer Success efforts at businesses across industries, levels of maturity, and growth.

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