Customer Success in Healthcare Business Challenge OnPointe Health is a family of companies that provide patientcentered post-hospital services in New Mexico, Texas and Colorado. These services are available through a variety of settings, including hospital-based skilled nursing units, transitional care skilled nursing facilities, custodial care nursing facilities, assisted living facilities and patients’ own homes. As a fast-growing healthcare provider, OnPointe provides personcentered healthcare aligned with integrated, value-based, care systems. The company has been in acquisition mode and currently operates 31 locations, processing more than 4,000 vendor invoices a month. OnPointe faced two main challenges when it came to AP processing. The first was the high cost of manual pro

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