The company is a global marketer of consumer and professional products with a strong portfolio of globally recognized brands. The company’s global sales hit approximately $6 billion. The Client Industry: Consumer Goods Company Size: 19.000 + employees HQ Location: Atlanta, GA , US Type: Public Company; Fortune 500 The challenge What we offered How our people made the difference Operating in a highly competitive and fast changing business environment the client was facing the challenge of finding the trigger that will drive an outstanding consumer experience and brand advocacy. Together we implemented Net Promoter Score to measure customer loyalty and established customer satisfaction surveys after each customer contact, exploring their likelihood “to recommend this compan

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