The company is an online trader of collector’s items- such as miniatures, books, cards, figurines. Other part of the business is online trading of lingerie, men’s underwear and clothing items. The client operates successfully in over 15 European countries. The Client Industry: Manufacturing, E-commerce HQ Location: Lausanne, Switzerland Company Size: 201 to 500 Employees Type: Private The challenge What we offered How our people made the difference The partnership between the client and Euroccor was established in 2009, when the client, due to rapid business expansion, was facing difficulties to unify the customer care processes. Being experts in the field, we’re trusted to provide a cost-efficient and centralized customer care solution. Two years later we expanded by tak

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