This telecom service provider is part of one of the largest mobile telecommunications companies in the world, with over 114 million customers worldwide as of September 2015. They aim to be the communications leader of choice, and are committed to providing an excellent customer experience and service. They offer customers a portfolio of products and services tailored to suit business and personal needs, giving the customer simple and easy to understand tariff plans, value for money and provide the highest standards of network quality, coverage and service. Customer Communication Management solution for Business Agility Case Study UniServe TM | CCM Our intensity. Your agility. www.in10stech.com Barriers to becoming agile ? This telecom’s template management systems had coding depe

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