Culture of Accountability Leads to Striking Gains
Culture of Accountability Leads to Striking Gains
2 Pages©2015 The Advisory Board Company advisory.com Case Study Slow Process Soured Patient Satisfaction CHI-St. Alexius recognized that a slow registration process was driving long waits and frustrating patients. Their eligibility tool was adding minutes to each patient interaction and their process was paper heavy, adding clutter to an already challenging environment. Hospital leadership found a way to streamline patient access activities while
