Strong Culture of Patient Education Leads to Impressive PayNav Launch
Strong Culture of Patient Education Leads to Impressive PayNav Launch
2 Pages©2014 The Advisory Board Company advisory.com Case Study Prior to launching PayNav, St. Alexius was only collecting co-pays for self pay patients and not providing education to patients on the estimate prior to service. . St. Alexius solidified a Pre-Registration process to verify patient information and eligibility; and to expedite the patient payment process. This led to huge improvements in collections and a reduction of bad debt in
