Share this Creval Sistemi e Servizi Transforming banking support with an AI-powered virtual assistant Results 80% drop in the number of calls that back-office staff need to handle 92% positive feedback from users who engaged with the AI-powered virtual assistant 40% reduction in human effort, allowing greater focus on high-value activities Business challenge Creval Sistemi e Servizi (CSS) needed to reduce the human effort required for the internal service-support operations it provides for Credito Valtellinese (Creval), a banking group, to extend and improve those services. Transformation To transform its service desk operations, banking group Creval turned to its internal service unit, Creval Sistemi e Servizi, to deploy a virtual assistant powered by IBM ® Watson ® techn

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