Share this NetApp Elio With Watson, the virtual support assistant, transforms digital customer service Business challenge In its role as a data authority, NetApp wanted to derive more value from its own vast repository of system and customer-case data to deliver insight to customers through its digital support channels. Transformation NetApp created the Elio With Watson TM virtual assistant, which uses IBM ® Watson ® Conversation technology on IBM Cloud TM to interact with customers through digital channels in real time. It delivers highly accurate answers four times faster than conventional inquiry methods, helping customers troubleshoot problems on any device, at any time. “Elio helps make what we know more accessible to our customers so that they can stay focused o

Join for free to read