Credit Card Company CASE STUDY From 2007 to 2014, the company’s IT department saved over 300,000 man-hours as a result of IPcenter’s implementation. IPcenter achieved a 90-97% autonomous resolution rate. With IPcenter, the amount of registered tickets decreased by 28%. At a Glance Virtual Engineers Accelerate Productivity A global credit card company was having difficulty consistently and quickly resolving incoming IT incidents. The company’s degree of IT automation at this point was minimal and incidents were typically handled in manual fashion by onsite IT specialists. Given the lack of labor resources and constant flow of IT requests, this client sought a business partner that could alleviate its workload dilemma and provide additional support to boost incident resoluti

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