Creating a multi-purpose feedback platform CHALLENGE Over the years we’ve worked with Nationwide, we’ve helped them to redevelop and scale up their feedback platform in line with changing organisational and leadership objectives. Most recently Nationwide briefed us on a substantial revamp of the feedback platform to enable them to be much more flexible in how and when they use the feedback tool to support different populations and business needs including helping them to embed a new competency framework. Julie Foster, Leadership Development Manager at Nationwide, explains: Nationwide, the world’s biggest building society, started working with ETS back in 2011 when they chose us to create a 360 degree feedback platform for them. Since then our partnership has gone from strengt

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