Covid Clinic Goes Live with Five9 and Finds $2M in Savings
Covid Clinic Goes Live with Five9 and Finds $2M in Savings
2 PagesCovid Clinic Goes Live with Five9 and Finds $2M in Savings The Intelligent Cloud Contact Center Covid Clinic Case Study Company Profile Covid Clinic provides a critical public health service by delivering drive- through testing sites for Covid-19. Industry Non-profit, Healthcare Website https://covidclinic.org Challenges • Zero visibility into agent activity • Inability to scale with ease to meet customer demand • Limited reporting and accountability • Short-staffed agent pool and IT team Solutions • Inbound • Agent Desktop • Digital Engagement - SMS • Intelligent Virtual Agent Benefits • Transparency into agent activity and productivity • Ability to scale on demand to handle inquiry spikes • Support for continual growth and innovation • Cost savings of over $2M ROI in the first
