38 TRAINING & DEVELOPMENT | JUNE 2020 HOW BRISCOE GROUP MAINTAINED FRONTLINE RESILIENCE DURING A LOCKDOWN BY JD DILLON March 25, 2020 brought about a sudden and sobering reality for the team at Briscoe Group Limited. Like many companies around the world, they were required to close their 85 homeware and sporting goods stores across New Zealand as the nation entered a level four lockdown due to the COVID-19 pandemic. This unforeseen turn of events introduced a brand- new set of challenges for the retailer. At the top of that list: ‘How do we keep connected to our team and what do we need to do to give them peace of mind?’ The closure meant the company’s 2100 employees would be staying home for an unknown period of time. The leadership team made adjustments to stay connec

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