Case Study Live ChatLive chat boosts mobile customer sales and retention Continuum introduces chat agents to help one of Europe’s largest mobile providers improve customer experience and boost sales. One of Europe’s largest mobile providers is changing the way its customer contact center works. A one-year trial with live chat boosted sales by 53%.Challenge One of the largest mobile providers in Europe wanted to look beyond its normal call center operations to improve customer experience and drive sales. It also sought new opportunities to improve profit margins and to grow and compete successfully. With call volumes of 40,000 per month, the company felt more could be done to fully optimize the sales potential of those calls. And an analysis of its website traffic highli

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