Airlines have a $14 billion opportunity by 2030 to improve revenue and reduce costs through payment innovation. Payments are crucial for enhancing the customer experience, especially as digital and alternative payment methods like e-wallets and bank transfers grow. Airlines can improve customer reach, reduce dropouts, and boost sales of ancillary services by streamlining payments. Additionally, addressing payment inefficiencies, such as high credit card fees, and adopting automation for corporate payments, can significantly lower costs. Strategic use of payments could help airlines achieve up to $40 billion in value from retailing.

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