Conta Ct Centres a ustralia an aaP t tele Communi Ca tions s olution 1 BUSINESS CHALLENGE CCA is a communications business. Its 150 seat call centre in Sydney has 350 staff that provide services including inbound sales and customer helpdesks, outbound telesales, tech support and credit collection to some of Australia’s largest charities and corporations. Its call centre depends on twelve 30-line ISDN connections, eleven of which go into a managed predictive dialler from Noble Systems. To stay profitable while making around 60,000 outbound calls each day and receiving at least 10,000 inbound calls, CCA needs competitively priced telecommunications services that work every time. “The predictive dialler makes any other model than cost per minute, with no flagfall, ineffi

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