Austar Enhances Customer Communication And Service With AAPT
Austar Enhances Customer Communication And Service With AAPT
2 PagesAUSTAR ENHANCES CUSTOMER COMMUNICATION AND SERVICE WITH AAPT AUST AR ENHANCES CUSTOMER COMMUNICA TION AND SERVICE WITH AAPT “AAPT has provided us with a robust, fully redundant national communications infrastructure that ensures we can continue to provide exceptional customer service in our national call centre.” Phil Blackwell, GENERAL MANAGER, TECHNOLOGY AND OPERATIONS, AUSTAR 1 BUSINESS CHALLENGE 2 SOLUTION FEATURES AUSTAR is the largest pay TV operator in Australia, offering mobile phone and Internet services through its subsidiaries AUSTAR Mobile, AUSTARnet and AUSTAR Broadband. At the heart of the company’s operations is its 350-seat call centre which services 750,000 AUSTAR customers and receives up to 2,000 inbound calls every day. Without a robust disaster reco
