Spitch Omni-channel communication platform Video conferencing Telephone calls Mobile apps Websites Social media Claims collection Customer survey & customer support Transaction requests Communication Channels Information Services Intelligent Conversational User Interface Voice and AI-driven core technologies Business processes automation systems Sales Key issue for government contact centres: The Government Services Centre experienced seasonal peaks due to legal requirements, and daily peaks arising because people mostly called before or after office hours, as well as during lunch breaks. Other typical problems: • Long waiting time. • Often, there is no topic-specific agent available. • Service available only during office hours. • The service is available only in on

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