Spitch solution provides voice-driven self-services that decrease workloads for the company’s contact centre, especially at peaks that are difficult to foresee, such as reporting hail damage, for example. During these peak times, even deploying additional outsourced contact centre staff is not enough to cope with the influx of calls, preventing call queues for customers. Despite online and other alternative channels being in use, over 50% of customers prefer to report damages by telephone. Reporting car hail damage through a voice-driven self-service: how it works? • The customer calls the contact centre and is being led by the self-service system through the required steps to report the details. Using automated form-filling, the system registers all the necessary information

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