Case Study

Contact centre robot that helps increase sales for Rent-a-Ride

Contact centre robot that helps increase sales for Rent-a-Ride

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Contact centre robot that helps increase sales for Rent-a-Ride Benefits for business: • Sales conversion growth of 30% thanks to precise identification of customers ready to proceed to purchase and fast-tracking high-priority calls to experienced sales managers. • Not a single call is lost. Priortized calls are transferred to managers while the other ones are handled automatically at once or via call-back. • Sales processing improvement (no waiting on the line, fast resolution). • Precise adherence to scripts. Reducing workloads for managers by more than 20% and eliminating mistakes in customer segmenting. • Eliminating the need to re-train contact centre operators if scripts change. Next steps: • Spitch bot will be able to conduct automatic outgoing call campaigns

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