A major Irish telecom turned to Cisco ThousandEyes to gain visibility into ISP and network issues affecting customer experience. With prior challenges like BGP hijacks and traffic black-holing from third-party ISPs, the company faced hours of troubleshooting without clarity. ThousandEyes' Cloud Agents now provide real-time, network-agnostic insights, enabling root cause analysis in minutes instead of hours. Integrated with their 24/7 monitoring and ITSM systems, ThousandEyes enhances collaboration across internal teams and vendors, improving service reliability and customer satisfaction while reducing mean time to innocence (MTTI) and accelerating issue resolution.

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