The Scottish Courts and Tribunals Service (SCTS) adopted Cisco ThousandEyes to support virtual hearings and remote jury centres during the COVID-19 pandemic. By using Endpoint and Enterprise Agents, SCTS gained visibility into network and device performance, enabling swift diagnosis of issues like poor home Wi-Fi or third-party network faults. ThousandEyes helped ensure high-quality video testimony, reduced trial delays, and enhanced accessibility. It also guided hardware upgrades and improved business continuity planning. As SCTS transitions to a hybrid work model and modern WAN, ThousandEyes remains central to maintaining service reliability.

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