ConnectWise Improves Uptime and Streamlines Communications The Intelligent Cloud Contact Center ConnectWise Case Study ConnectWise empowers technology solution providers to succeed with software, services, and integrations. ConnectWise Assist offers white-labeled help desk services with highly skilled technicians responding to approximately 40,000 interactions every month. Industry Technology Challenges • Inadequate uptime • Multiple systems for phone and chat interactions • Slow response time • No automatic call routing Benefits • Consistent uptime • Single platform for phone, email, and chat • 2 minutes savings per call • Automatic skills-based call routing • Improved agent efficiency Solutions • Inbound • Digital Engagement – Chat • Digital Engagement – Email • Visual

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