CASE STUDY Uptime and Seamless Communication for Britain’s T elecommunications Leader As a critical part of the UK’s infrastructure, O2 is constantly seeking better ways to modernize and automate incident response. They turned to xMatters as a way to build remarkable customer experiences, protect against service disruption, and transform the way they manage incidents. Highlights + 88% reduction in time spent sending communications + 85% reduction in time spent engaging stakeholders + Reduced incident engagement time to three minutes to send communications| O2 Case Study 2 When it comes down to it, connecting people—families, friends, businesses—is what O2 does best. But it’s more than just a connector of people. With its technology, the company is a critical part of British

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