Integrated care, targeted improvements As a nonprofit providing services to at-risk members spread across five separate NY communities, Amida Care needed a customer service ecosystem and backend environment that synced up their large amounts of data effortlessly. Unfortunately, their outdated and disparate systems, combined with manual processes, often produced communication gaps that hindered visibility into member and provider activity — limiting access to critical data points and presenting challenges in meeting required compliance and NYC regulatory mandates. Knowing they needed improved systems and tools to enable their staff, Amida Care partnered with Silverline to implement a solution to help them connect data and build processes to provide an improved foundation of care — with

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