Saving Energy with an Effective Connection Constellation Energy, an Exelon Company THE CLIENT Constellation, an Exelon company, is a leading competitive energy supplier, offering electricity, natural gas, solar and renewable energy products and services to homes and businesses across the United States and Canada. They are committed to working with a variety of partners and other stakeholders to minimize their impacts on the environment, prevent pollution, preserve natural resources and promote energy efficiency. Over 1 million US residents and businesses in 46 different markets rely on the Constellation family of companies for their energy supply. THE SITUATION Constellation’s Receivables Management Department was responsible for contacting past-due residential customers. On a d

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