Informatica, a leader in cloud data management, transformed its digital experience with Coveo’s AI-powered search, cutting costs and improving customer success. Facing 20% zero-result searches across 600,000 monthly queries, fragmented repositories, and rising support cases, Informatica unified 25 content sources in 40+ languages . Coveo’s Case Assist enabled personalized self-service, deflecting 6,500 cases and saving $3.5M annually . Content gaps dropped from 18% to 2%, while micro-learning recommendations generated a $1M education services pipeline and boosted renewals . Looking ahead, Informatica is expanding in-product recommendations to drive adoption, feature discovery, and product-led growth.

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