The eBook Create an AI-Powered Agent Experience Inside Salesforce explains how unifying knowledge with Coveo enhances agent proficiency, reduces turnover, and boosts customer satisfaction. By indexing data across Salesforce clouds and over 40 sources, it delivers personalized full search pages, dynamic recommendations, and a 360° view of company knowledge. Features like insight panels surface customer context, while analytics prove content value and track adoption. Agents gain control over search results, facets, and recent content, cutting time wasted switching systems. Case studies like Medallia show a 34% reduction in escalations, highlighting how AI-powered search transforms service into a more efficient and engaging experience.

Join for free to read