Nuffield Health has grown substantially in recent years and its contact centre was no longer up to the task. If it wanted to switch to a new platform December, a traditionally quiet month, would be the ideal time. But, with the year-end fast approaching, Andrea Gray knew there was no time to lose. Timescales were tight but BT stepped up to the challenge. A BT Cloud Contact solution for 180 agents was implemented in just six weeks. With n

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