Home

Case Study

Contact Centre

Contact Centre

Spearline Labs
Pages 3 Pages

Contact CentreT otal T ests Average PESQ T esting Failures 54,724 3.17 579 Failure % 1% JAN FEB MAR 428 69 82 CASE STUDY CONT ACT CENTRES Spearline Labs | Improving Global Communications THE TEST INSIGHTS THE CHALLENGE The test call which can be scheduled or manually activated is routed though the customer’s call centre menu to a hidden option which plays an audio track which is recorded and analysed for quality using an international stan

Join for free to read

Related Solution Sets

Contact Centers

You Might Also Like


Voice of the Contact Centre Consumer 2023
Ebook Voice of the Contact Centre Consumer 2023
Odigo

Cybersecurity in the contact centre
White Paper Cybersecurity in the contact centre
Odigo

Voice of the Contact Centre Consumer 2022
Ebook Voice of the Contact Centre Consumer 2022
Odigo

Voice of the European Contact Centre Consumer
Ebook Voice of the European Contact Centre Consumer
Odigo

More from Spearline Labs


What Does A Service Delivery Manager (SDM) Offer?
Case Study What Does A Service Delivery Manager (SDM) Offer?
Spearline Labs

How To Track Call And Data Flow To Your Agents?
Case Study How To Track Call And Data Flow To Your Agents?
Spearline Labs

The Conference Quality Effect
Case Study The Conference Quality Effect
Spearline Labs
© 2025 Contentree.  All Rights Reserved   |   Privacy and Cookies   |   Legal   |   Do not sell my info