AN ENGHOUSE INTERACTIVE CASE STUDY “Syntellect CIM is part of our contact centre, as it enables us to manage, track and measure our interactions with a multi-lingual population of more than 300,000 citizens. The ? exible framework allows me to exercise complete control over our contact centre operations.” Isabelle Bignall, Head of Contact Centre Services CONNEC T TO CARDIFF Challenges With more than 50,000 resident inquiries handled each mont

Join for free to read