Case Study
Citizen Contact Center
AN ENGHOUSE INTERACTIVE CASE STUDY The need of citizens to access Government institutions for information and guidance is as old as the Government itself. In the modern society, there is a myriad of services offered and facilities run by the various levels of Government. Without the citizens’ ability to easily find information about them, they are wasted. But how can citizens get that information? It used to be in only one way – get the telep