CASE STUDY City of Escondido Improves Collections and Reduces Staff Workload with Superior UX In order to meet its PCI compliance requirements, the City of Escondido decided to move its online payment processing to a third-party vendor. Unfortunately, the system that was implemented created challenges for the city and its citizens through a difficult user experience, lack of convenient payment options and lack of real-time integration, among other issues. After switching to Invoice Cloud, Escondido has seen several benefits, including: • Increased self-service and paperless adoption • Higher customer satisfaction and staff morale • Reduced staff workloads and manual labor • Decreased print and mail costs • PCI Level 1 Compliant security BY THE NUMBERS After 9 months live, the Ci

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