Copyright © 2021 Bizagi. All rights reserved. hello@bizagi.com bizagi.com CASE STUDY 40 systems enabled by Bizagi & RPA 85% decrease in customer onboarding time 50% commercial loan portfoliosupported by Bizagi & RPA Customer: Citizens Bank Industry: Financial Services Location: United States of America Objectives Citizens Bank deploys Bizagi to orchestrate data for RPA, touching over 50% of commercial loan portfolio sees Citizens Bank is a top performing bank, distinguished by their customer-centric culture. Their plan to ensure the highest quality customer service possible was to deploy Robotic Process Automation in their commercial lending process. But data that was being passed to robots was not in a standardized format, which meant it was not usable. Achievements Bizagi was

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