DHL Group deployed Bizagi globally to orchestrate 24 end-to-end processes for 320,000 users across 190 countries. The platform automated 95% of the Duty VAT Billing process, processing 5 million cases annually and saving the work of 350 FTEs. Bizagi integrated with Oracle, SAP, UiPath, and ABBYY, enabling seamless workflows like Vendor Master Data Management, where vendors now self-manage details through a portal. The standardized workflows improved compliance, user experience, and audit readiness. Bizagi’s low-code tools accelerated deployment, while mobile access boosted productivity and transparency across DHL’s operations.

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