TIBCO Success Story: First Citizens Bank Challenge “First Citizens Bank puts customers first. We are a very face-to- face business,” explains Dan Hudson, senior manager of systems integration architecture. “Internally, we had a few pain points. We had five disparate loan systems that we needed to consolidate, over 200 applications that were point-to-point integrations and not very scalable, and multiple acquisitions happening at the same time. We needed a way to reduce our applications portfolio, streamline integration between systems, and quickly integrate systems from new banks. Our front office and back office processes were asynchronous and that also led to pain points. First Citizens Bank Secures Customer Satisfaction and Rewards “ Our customers and business partners saw th

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