Copyright © 2002-2019 Bizagi. All rights reserved. hello@bizagi.com bizagi.com Customer: Customer onboarding time will be reduced by 85% Digital workers have touched over 75% of commercial loan portfolio Blue Prism RPA integrated with 40 different systems across the business Industry: Location: Citizens Bank Financial Services United States of America Objectives Citizens Bank is a top performing bank, distinguished by their customer- centric culture. Their plan to ensure the highest quality customer service possible was to deploy Robotic Process Automation in their commercial lending process. But data that was being passed to robots was not in a standardized format, which meant it was not usable. Achievements Implement RPA in commercial lending process Instate formalized workflow

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