Marginalen Bank automated its Know-Your-Customer (KYC) and compliance processes using Tungsten Intelligent Automation, cutting 16 hours of manual labor per day. By deploying Robotic Process Automation (RPA) for fraud checks, data validation, and GDPR data retrieval, the bank streamlined 13 key business processes, reduced human error, and improved customer service. The automation enabled faster, more accurate compliance reporting, boosted back-office efficiency, and freed up resources for higher-value work. With ongoing support and training from Vipetech, Marginalen plans to expand automation across more business units to further reduce risk and operational cost.

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