AN ENGHOUSE INTERACTIVE CASE STUDY “UMMC wanted a state-of-the-art contact center so our staff could provide a high level of service to our callers without hiring additional agents. We chose Syntellect CIM because it had all the features to ? ll in the gaps in our operation and the solution was ? exible enough to grow with our contact center.” Linda Ellis, Customer Relations Manager UNIVERSITY OF MARYLAND MEDICAL CENTER Challenges The Univers

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