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Transforming the Contact Center with Next Generation Conversation Analytics

Transforming the Contact Center with Next Generation Conversation Analytics

SuccessKPI
Pages 7 Pages

In 2021, the CDC tackled public skepticism about vaccinations by launching a massive hotline with over 20K agents using SuccessKPI's platform for enhanced analytics and efficiency. This AI-driven solution unified diverse data sources for a holistic view of citizen interactions across multiple channels, enabling rapid insights and actions. In less than 8 weeks, it identified trends and hesitancies, improving operation and citizen service, showcasing its capability for large enterprise centers.

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