Choosing a Hosted Contact Center ProviderTable of Contents Hosted Contact Center Demand & Drivers . . . . . . . . . . . . . . . . . . . . 3 The Importance of Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . 6 The AireContact Advantage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Value-Adds AireContact Benefits Copyright © 2014 AireContact 3 Choosing a Hosted Contact Center Provider Hosted contact center platforms are poised to take the lead over their legacy counterparts, soon, and for good reasons — they’re more flexible in the communication modalities they support, they come with more features, and they often cost less than in-house systems. On-premises systems just can’t compete. Yet that is not to say that all hosted, or cloud-based, contact c

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