Customer Based in Massachusetts, Pleio Health Inc. is a leader in medication adherence services. Employing 100 agents, the team at Pleio Health Inc. has utilized outbound calling, emails, and text messages to help patients from all over the United States follow their medication regimens, improving the lives of thousands. As a key healthcare support company with a decade of experience, they provide a critical service to a demanding and vulnerable customer base. Thus, it is imperative that the agents at Pleio Health Inc. are fully connected to the patients they service through a reliable and powerful contact center system. Challenges Reliable Network Before adopting AireSpring’s AireContact software, Pleio Health was experiencing offline calls and instances of poor and shoddy conne

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