Case Study ON THE NICE SOLUTION ABOUT CHECK INTO CASH COLLECTIONS DEPARTMENT Check Into Cash is a one-stop money shop for consumers who need short-term credit solutions, including payday loans, walk-in bill pay and title loans. The company is a pioneer in the direct lending industry with 800+ stores nationwide. Check Into Cash makes nearly 30,000 outbound dials each day, with 180 agents at its Tennessee headquarters and another 12 agents at a South Dakota office. CUSTOMER PROFILE Check Into Cash is a national leader in short-term, direct lending solutions for consumers. WEBSITE www.checkintocash.com NICE CXone SOLUTIONS y CXone Omnichannel Routing y CXone Personal ConnectionTM RESUL TS ACHIEVED y Improved management’s visibility into key performance metrics y Increased number

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