When a new T alent Acquisition leader joined CDW in 2017, she wanted to see candidate experience data, like Net Promoter Score (NPS), and other insights into how candidate experiences were affecting the overall hiring process. Up until that point, the main experiential data available to CDW were Glassdoor reviews. “Instead of going to Glassdoor to share their experience, we want candidates to share that feedback directly with us,” said Hanady Khourshid, Manager for Recruitment Marketing and Diversity. T alent Acquisition Operations Manager, Andy Mott, was charged with finding a proper solution to gather this feedback. “We wanted to know the good, the bad and the ugly of our candidate experience so we could optimize our processes around candidate satisfaction,” said Mott. CDW had taken many

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