TSCHUGGEN HOTEL GROUP CASE STUDY: Tschuggen Hotel Group wanted to integrate pre-payment and credit card authorization into automated guest communication in order to simplify the process for guests and reduce manual processes for hotel employees while ensuring a PCI compliant environment. For more than 40 years, the private Tschuggen Hotel Group has stood for heartfelt hospitality, award-winning cuisine, top-quality wellness pleasure and breathtaking views. With exclusive offers and unobtrusive luxury service, the family-run hotels offer guests hol- iday experiences of the very highest level. In addition to the Tschuggen Grand Hotel Arosa, Carlton Hotel St. Moritz and Hotel Eden Roc Ascona five-star hotels, the Valsana Hotel Arosa (four stars) is also part of the group. It reopene

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